Poker FAQ

Getting Starting at Ignition Poker FAQ  

1. How do I Start Playing Poker?


Our free Ignition Casino Poker Software is available on Mac and PC, it's easy to use and utilizes the same protection and encryption as most online banking systems. Follow these three easy steps to start playing poker on your PC/Mac:

1. Download the Poker Software. If prompted by a security warning asking to run the program, click “Run” to continue. Run the installer.

2. Once the download has been completed, open the installer file from your saved location and follow any instructions that may appear to complete the installation.

3. If you haven’t already joined Ignition Casino, you will need to in order to start playing. Click JOIN NOW to create an account with Ignition Casino.

If you're not familiar with poker, you can check out our guide to learn how to play poker.

2. What are the Poker Download Requirements?


Windows system requirements:

  • Windows 7 or later
  • Intel processor Core duo or later
  • 1 GB memory (RAM) or greater
  • 1024 x 768 pixel screen resolution
  • 32-bit (High Color) Sound card (if you desire audio)
  • 200 MB or greater free disk space
  • Flash Player version 16 or later

Mac System Requirements:

  • Mac OS X 10.7 (64bit)
  • Intel processor Core duo or later
  • 1 GB memory (RAM) or greater
  • 250 MB of available disk space
  • Flash Player version 16 or later

3. How do I Change my DNS Settings? 


Windows 7

  1. Open the Start Menu and click on “Control Panel”.

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  1. In the Windows Control Panel, under Network and Internet, click on “View Network Status and Tasks”.

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  1. Click on the link to the right of “Connections”. In the screenshot below, we’re using a wired connection so the link is named Local Area Connection. If you’re using a wireless connection, the link will have a different name.

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  1. A connection status window will appear. Click on “Properties”.
  2. Select “Internet Protocol Version 4 (TCP/IPv4)” and click on “Properties”.

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  1. Select “Use the Following DNS Server Address” and enter the following addresses:
    1. Preferred DNS Server:
    2. Alternate DNS Server:

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  1. Click on “OK” in this window and the previous one to save the changes you made. 


Windows 8

  1. Open the Control Panel and perform one of the following actions:
    1. On the Start Screen, type “Control Panel” and select the Control Panel link in the search results.
    2. In desktop mode, open the Charms Menu, click on “Settings” and select “Control Panel.
  2. In the Control Panel, under Network Settings, click on “View Network Status and Tasks”.

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  1. Click on the link to the right of “Connections”. In the screenshot below, we’re using a wireless connection to a Plusnet router so the link is Wifi (PlusnetWireless). If you’re using a wired connection, the link will have a different name. Regardless, make sure to click on the link.

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  1.   A connection status window will appear. Click on “Properties”.

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  1. Select “Internet Protocol Version 4 (TCP/IPv4)” and click on “Properties”.

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  1. Select “Use the Following DNS Server Address” and enter the following addresses:
    1. Preferred DNS Server:
    2. Alternate DNS Server:
  2. Click on “OK” in this window and the previous one to save the changes you made. 


Mac OS X

  1. Open System Preferences, which you can do by clicking on the icon itself found on the dock, or by clicking on the Apple icon and selecting it from the list.

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  1. Double click on “Network”, found in the Internet and Wireless Section.

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  1. Double click on the connection you want to change the DNS for. You will see a green light next to the connection you are currently using. In the screenshot below, you’ll see that we are changing the DNS on an AirPort connection.

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  1. Click on the DNS Tab in the Connection Properties Window.

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  • To add or remove the DNS servers your connection uses, click the + or – symbols. Servers will be used in the order in which they appear on this list:

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  • We suggest using the following server addresses:
  • Click on “OK”.
  1. You will now be returned to the Connection Properties Window. Click on “OK” to finish.

4. How do I Update my Operating System Certificate


Your operating system must have the most up-to-date certificates for our poker software to perform optimally. To make sure your operating certificates are up to date, follow the instructions below.

Windows 7

  1. Open the Start Menu, type “certmgr.msc” in the Search Programs and Files Box and click “Enter”.
  2. You may be required to enter an administrator password or confirmation to open the Certificate Manager.  If so, type in the password or provide confirmation.


For all versions of Windows, please follow these next steps carefully:

  1. Right-click on “Certificates – Current User” in the left pane.
  2. Click on “Find Certificates”.

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  1. Type “globalsign” in the “contains” field and click on “Find Now”.

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  1. Click on the Expiration Date Column to sort your certificates by date.

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  1. Scroll down until you find the certificates with the following expiration dates: “1/28/2014” or “28/1/2014”.
  2. Click on the row to highlight the certificate.
  3. Right-click the highlighted row and select “Delete”.

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  1. Click on “Yes” when asked if you would like to permanently delete the certificate.
  2. Do the same for each expired certificates.
  3. Restart your computer.
  4. Log back in to the poker software.
  5. If unsuccessful, you may not have deleted all the expired certificates properly. We suggest going through the steps again.

If, after the second attempt, it still doesn’t work, proceed to OPTION 2 below.


Perform a Windows Update

  1. Open Internet Explorer and visit
  2. On the left pane, under Select by Type, click on “Software, Optional”.

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  1. Click “Select and Install Other Updates”.
  2. Under Microsoft Windows XP, click “Update for Root Certificates for Windows XP [November 2013] KB931125”.

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  1. Download and install the update.
  2. Restart your computer.
  3. Log back in to the poker software.

If OPTION 1 and OPTION 2 don’t work, proceed to the last option.


Install Microsoft Update KB931125 Update for Root Certificates for Windows XP [November 2013]:

  1. Open Internet Explorer and visit

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  1. Proceed with the Windows Validation Component.

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  1. Download and install the update.

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  1. Restart your computer.
  2. Log back in to the poker software.

5. Ignition Poker Rake


Please click here to learn more.

Poker Tournaments FAQ  

1. Where can I see the Latest Poker Tournaments?


You can see our latest Poker Tournaments by visiting our Poker Tournaments page.

2. What is the Poker Tournament Cancellation Policy?


In the event that a tournament must be canceled, we make it a priority to compensate all players in the fairest way possible. A tournament will automatically be canceled due to connection issues if the majority of players are disconnected and unable to re-connect for 5 minutes. Depending on the state a tournament is in when canceled, the following methods of resolution will be used:


Tournament Refund

We will issue tournament refunds if a tournament has been canceled prior to starting OR if the tournament is canceled prior to one or more players being eliminated from the tournament.

In this case, all players registered for the tournament will have their buy-in and fees refunded (including re-buys and add-ons if applicable). All refunds are issued in the same method, which players have used to buy in. For example, if a player bought in with a Tournament Ticket then the ticket would be returned.


Cancellation with No Players in the Money

When no players are in the money and a tournament is canceled, all remaining players will be refunded their entry fee and the prize pool will be divided based on the formula below:

1. 50% of the prize pool is distributed evenly among all players remaining.

2. 50% of the prize pool is distributed proportionally based on chip count.


Cancellation with All Players in the Money

When all players are in the money, all remaining players will be refunded their entry fee and the prize pool will be divided based on the formula below:

1. Each player receives the minimum prize not yet awarded at the time of cancellation.

2. The remainder of the prize pool is distributed proportionally based on chip count.


One-on-One (Heads-Up) Sit-and-Go Tournaments

As the outcome of a heads-up tournament can be affected when one player stays connected while another does not, we reserve the right to perform a chip-count distribution should our site experience downtime that warrants the cancellation of any tournaments.


Guaranteed Tournaments

If a tournament with a guaranteed prize pool is canceled:

1. When players are NOT in the money, the payout will be based on the prize pool composed of buy-ins only.

2. When players are in the money, the payout will be based on the guaranteed amount if the buy-ins fail to comprise the guaranteed amount.

3. Have a question about Ignition Poker Tournament Tickets?


Where can I view tournament tickets that have been awarded to me?
Tournament tickets awarded through qualifying events or promotions can be tracked through the Ignition Casino Poker Software by clicking on "Account" and then "Tournament Tickets".




How do I use my tournament ticket to buy-in to a tournament?
To see where you can redeem your tournament ticket, select "Scheduled Tournaments". You should see a ticket icon next to tournaments that will accept tournament tickets. To redeem your ticket, open the tournament lobby and select "Register".




You will then be prompted with a message informing you that you will be registering using your tournament ticket. Click on "Register" again to acknowledge this message and you are in.




Once you are successfully registered, you will be prompted with another window confirming your registration.




How long do tournament tickets last? Do they expire? What if I win a tournament ticket through a last chance qualifier?
Yes, tournament tickets do expire. Tickets awarded through qualifiers (Last Chance, Cheap Seats, Quarter-finals, Semi-finals) expire three months after the issue date. Tickets awarded to specific promotional tournaments will expire once that promotional tournament has started (unless indicated otherwise).


What is a "Last Chance Qualifier"?
Last Chance Qualifiers are qualifying tournaments that award seats to our major tournaments (such as our $100K Guaranteed or our $10K Guaranteed).


What if I win more than one tournament ticket to an event?
As tournament tickets won through qualifying events expire 90 days after being issued (promotional events excluded), you can redeem your tournament ticket at your discretion.


For example, if you win two Tournament Tickets to a $100K Guaranteed, you can use them anytime you like. Note that the tournament ticket with the earliest expiration date will automatically be used first.


I have a tournament ticket for a specific tournament. Do I have to use it? Can I register for that tournament and not use my ticket?
If you have been issued a tournament ticket for a specific tournament, you will be required to redeem the ticket first before using eCash or Ignition Casino Poker Points.


Can I convert tournament tickets to Cash?
No. Tournament tickets cannot be converted to cash.


Can I give another player one of my tournament tickets?
No. Tournament tickets are non-transferable.


Can I buy-in to tournaments with a combination of tournament tickets and Cash?
No. You can use your tournament ticket OR a combination of points and Cash, depending on the tournament and as specified. Tournament tickets cannot be combined with eCash or Poker Points.


Can I unregister from a tournament that I’ve entered with a tournament ticket and then get the ticket back?
Yes. To unregister from a tournament, click on "Unregister" in the tournament lobby.




You will be prompted with a message notifying you that you have unregistered from the tournament in question.  Please note that players may unregister from a tournament up to 10 minutes before the start of an event.



Poker Points FAQ  

1. Poker Points 101: What are Poker Points and How do You Earn Them?

When it comes to Poker Points, whether you win or lose, you’re always earning free online poker bonuses.

Buy in, bet, play and watch your Poker Points add up. What’s great is that you can convert your points into tickets to our hottest tournaments or entries to our monthly PTS freerolls, giving you a chance to win big without dishing out the fees.


Earning Points

  • Cash Games: You earn points based on how much you contribute to a raked pot.
    • Ex: For every hand you contribute $0.01 or more to the raked pot, you earn between 0.05 and 1 Poker Point, depending on the rake contributed. See chart below for details:




$1.00 - $4.00


$0.50 - $0.99


$0.25 - $0.49


$0.05 - $0.24


$0.01 - $0.04



  • Tournaments: You earn 3 Poker Points for every $1 you spend on tournament entry fees.
    • Ex: If you enter a tournament with a $50 buy-in and a $5 fee, you earn 15 Poker Points.

Terms and Conditions:

  • Poker Points will be permanently removed from a player’s account following 18 months of poker or casino inactivity.

There are plenty of ways for you to cash in on your hard work. Check out how to convert your poker points now. 

2. Poker Points 101: How do You Use your Poker Points?

Trust us. The last thing you want to do is let your Poker Points go to waste. Think about it – you could be converting your hard-earned points into tournament tickets worth hundreds of dollars. 

Want to make the most of your Poker Points? Here’s how:

  1. Sign in to the poker software.
  2. Click the account icon, then click in the "My Poker" tab.
  3. Click on the "Points to Ticket" tab, choose a tournament from the list and click “Convert”.

Wondering what tournament tickets you can land by converting your points? Here they are below

Ticket Name

Cash Value

PTS Cost

Any $150 +$12



$10 Casino Chip (issued in 24 hours, 25X rollover)



Any $125 +$10



$100K Guaranteed



Any $100 + $9



Any $75 + $7



Any $50 + $5



Any $40 + $4



Any $35 +$3.50



Any $30 + $3



Any $25 + $2.50



Any $20 + $2



$100K Special Qualifier



Any $15 + $1.50



$100K PTS SNG Quarterfinal Heads-Up



Any $10 + $1



Any $7 +$0.70



Any $5 +$0.50



Nightly $25K PTS Sit & Go Qualifier



Any $3 +$0.30



Any $2 +$0.20



Terms and Conditions:

  • Players can convert their points as often as they like, up to a maximum of 5,000,000 Poker Points per month.
  • Poker Point Exchange Rate: 200 Poker Points = $1*
  • Tournament tickets have a 1:1 cash equivalent but cannot be exchanged for cash.
  • Poker Points will be permanently removed from a player’s account following 18 months of poker or casino inactivity.

* Though this rate is considered the standard exchange rate, more generous rates may be offered for certain tournaments and/or promotions.

3. Poker Points 101: How do You Swap your Poker Points?


Our fully-loaded casino has everything you need to make your mark, including converting Poker Points into tournament tickets.

Converting your Poker Points is simple. Just follow these three easy steps:

  1. “LOG IN” to the poker client and go to your “My Poker Tab” followed by “Points to Tickets.”
  2. Next, choose the tournament ticket or casino bonus into which you want to convert your points.
  3. Click on “Convert” and you’re ready to start playing.


Terms and Conditions:

  • Convert as often as you like, up to 5,000,000 Poker Points, each month.
  • Exchange rate: 200 Poker Points = $1*.
  • Tournament tickets cannot be exchanged for cash but have a 1:1 cash equivalent.
  • Poker Points expire every year on October 1. Any unused Poker Points will be removed on October 1 every year. 
  • New players who sign up and earn Poker Points in the month of September will not have their unused Poker Points removed until the following year.
  • Casino bonuses will be issued within 24 hours and are subject to a 20X rollover requirement in the casino before the bonus amount or any winnings can be withdrawn. Any play in Single Deck or Double Deck Blackjack, Baccarat, Sic Bo, Craps or Roulette do not count towards meeting the rollover requirement for withdrawal.

*This exchange rate is standard for most tickets. However, better rates may be offered for certain tournaments or promotions.

Don't forget about the Ignition Rewards program. The minute you make a deposit and start playing, you're in the game and can start earning Reward Points. The more Reward Points you earn in any given month, the higher you'll rise in our reward program's ranks. That means you'll be unlocking and enjoying bigger and better perks with each new level.

Poker Knowledge FAQ

    1. What are the Different Poker Hands and How do they Rank?


    Poker hands are ranked from Royal Flush (highest) to the High Card (lowest). Hand rankings are generally consistent throughout every variation of online poker. See this article for a full Poker Hand Rankings Summary.

    2. What does Hi/Lo Mean?


    Hi/Lo indicates that the pot is split between the highest ranking hand and the lowest ranking hand when a qualified low hand exists. For low hand rankings, the individual rank of each of the five cards must be unique. Suits and ranked sequences (flushes and straights) are not considered when ranking low hands, making these hands eligible for both the low and high hands. Along with Aces being the highest card for High Hand ranks, Aces are used as the lowest card for Low Hand ranks. See a complete overview of Omaha Hi/Lo hand rankings.

    3. What are the Rules for Texas Hold'em?


    See our Texas Hold'em Rules Page.

    4. What are the Rules for Omaha


    See our Omaha Rules Page.

    5. What are the Rules for Omaha Hi/Lo?


    See our Omaha Hi/Lo Rules Page.

    6. What are the Rules of Poker Etiquette?


    Poker has many unwritten rules of etiquette. Please read the following paragraphs carefully to ensure the best possible game experience for all players.

    Choosing a Seat

    We recommend that players new to online poker start out in lower-limit games to get used to the software and the game action. Click on an empty seat at a table to sit down.

    The Buy-in

    Players are not allowed to sit down at a table with a buy-in that is less than ten times the small bet limit. If a player chooses to sit at a $5 table, then the minimum buy-in would be $50. Many players choose to sit down with a larger buy-in, in case they get involved in a big pot and don’t want to run out of chips.

    Game Chat

    Friendly chat and banter are certainly a fun part of the game, but abusive, profane or hateful chat is not. Bad beats and bad days are a reality of poker, and players should resist the urge to use the chat box as a way to vent their frustration. If a player is being abusive, rude or disruptive at the table, we urge you to contact support via email at . The offending player's chat will be permanently disabled. Players also have the option of blocking all chat, or just the chat with a particular player.

    English Only

    One of online poker's strengths is that it enables players from all over the world to come together and play poker. We understand that players from the same country or region may want to speak together in their native language. However, in the interest of protecting everyone from collusion and team play, only English will be allowed at the table.

    Observing Tables and Coaching

    The opportunity to make new friends is one of the benefits of belonging to an online poker room. Poker players are more than welcome to observe the play at a friend's table and contribute to the chat. Observers should be careful not to let their chat become disruptive. Players that are not involved in a hand in progress should refrain from making comments about play or offering advice to players involved in the action.

    Let the Cards Speak

    Players should refrain from commenting to the table during a hand on cards they have folded or expressed disappointment as the cards are turned up in the course of a hand. This is to prevent players from inferring from the chat about what cards may have helped or hurt the chances of other players. Any chat or observations during a hand that may alter the outcome of that hand should be avoided at all costs.

    Timely and Courteous Play

    Players are certainly allowed a moment to consider their actions but are requested to do so in a timely fashion. Players are asked to check the 'Sit Out Next Hand' box if they need time away from their computer. This speeds up gameplay and prevents excessive wait times. Players who are playing on multiple tables are asked to use the preselect boxes whenever possible. Players that intentionally slow down play will be warned and, if such behavior continues, may have their accounts suspended.

    7. How do Poker Game Limits Work - What do NL, PL, and FX mean?


    We offer three different game types for several games: No Limit, Pot Limit, and Fixed Limit. The game type you choose decides the amount you are able to bet in each turn per betting round.

    Fixed Limit (FX)

    In a Fixed Limit game, both the bet and raise amounts for each round are a pre-set amount, which is listed under the "stakes" column for that table. For example, in a $5/$10 Fixed Texas Hold'em game, both the bets and raises for the first two rounds of betting must be $5, no more, no less. The last two rounds have a bet/raise amount of $10.

    The Cap: In Fixed Limit games, each round of betting has a maximum number (three) of allowable raises known as the cap. So, if a bet is made, that bet can only be raised three times, after which all players must call or fold. If only two players remain in the hand, the cap is increased to a maximum of five raises. This rule is in effect for all the betting rounds to speed up play.

    Fixed Limit games are popular because they're safe. While pots can still climb quickly, on average Fixed Limit pots stay consistent in size and remain the smallest of the three game types.

    Pot Limit (PL)

    In a Pot Limit game, you can't bet more than the current pot amount plus whatever it takes to call the previous bet. The minimum bet is the big blind, ($10 in our $5/$10 game) and, if a bet is made, any raises must be equal to or greater than the previous raise.

    For example, let’s say we're playing a $5/$10 PL game, and the pot has reached $100. A player (we'll call him John) bets the minimum $10. You've got a great hand and you want to raise the maximum. The most you can raise is:

    Original Pot ($100) + Previous Bets ($10) + Call Amount ($10) = $120, making your total bet amount $130.

    Now a player to your left (call her Lisa) wants to raise you the maximum amount. Just add one more step to the formula:

    Original Pot ($100) + Previous Bets [John's bet ($10) + Your bet ($120)] + Call Amount ($130) = $360, making Lisa's total bet amount $490 (your bet + her raise).

    Now, let's say you don't think your hand is good enough to bet the pot, but you still want to raise on John. Your raise must be at least equal to his bet, so your total bet must be at least $20. If you bet $20, and Lisa wants to raise you the minimum, her bet must be at least $40. There is no cap to the number of raises per betting round, so you can keep raising until you run out of money.

    No Limit (NL)

    There are no maximum limits in No Limit poker and you can bet your whole stack at any time. The minimum bet is the high stake or the big blind amount ($10 in or $5/$10 games). Similar to a PL, your raise must be at least equal to the previous bets/raises. There are no caps on the number of raises per betting round, so a stack of chips can be lost quickly.

    In both PL and NL, if somebody bets or raises you more than your current chip stack, you can call "all-in." In this case, any further raises go into a side pot, which you aren't a part of. So, if you've got the best hand, you'll win the main pot that holds your all-in bet, and the side pot will go to the person with the next best hand (as long as they contributed to the side pot).

    For online poker PL and NL games a "bet slider" is displayed when it is your turn to act. The slider's boundaries represent your minimum and maximum bet. So, you're able to move the slider to bet anything in between or you can type your raise amount in the bet field.

    8. How do Poker Cash Games Work?


    Round-the-Clock Poker Action
    Got that poker itch? You’re in luck. We’ve got cash games running 24/7 with buy-ins as low as $2 – just what you need to get your fix.

    With fixed limit, pot limit and no limit games like Texas Hold’em, Omaha and  Omaha Hi-Lo, spontaneous play has never been more rewarding.


    Why Play Cash Games?

    • You choose how much cash to sit down with
    • You can join or leave whenever you want
    • The chips in play represent real money
    • The blinds are fixed
    • The game runs as long as players are seated
    • There’s no set hand limits
    • There’s no specific start time
    • You can play several tables at once


    Cash in on Cash Games
    Land a Royal Flush and score 50 times the big blind, up to $200.
    Took a Bad Beat? Don’t sweat it. Collect 100 times the big blind, up to $1,000.


    Visit the Help Section