How do I contact Customer Service?

We understand that you want answers quickly and easily, especially when you’re on the go.  While we’re always happy to help, wait times can fluctuate and are sometimes unpredictable.  So before picking up the phone, shooting us an email or Live Chatting one of our agents, we’ve built an optimized Help Center so you can find answers faster, easier, all on your own.  

Here’s how:

Help Center Topics

Our Help Center is organized by topic to make it easy to find answers to our players’ most important questions. Click the topic relevant to you and you’ll likely find an article that can help you in no time at all.  Help Topics have also been categorized even further to help narrow your search.

If an answer doesn’t immediately jump out at you, check out our…

Help Center Search

Our search function operates as a single word, predictive search.  Once you start typing, our system will detect your search word and populate the top three options that include that word.

If our suggestions don’t match the question you’re looking for, hit enter, go or return (depending on your device) and any Help Center article containing that word is then displayed.

Still Can’t Find What You’re Looking For?

If you’ve stumped the system or you just need a little reassurance, don’t worry. At the bottom of this article we ask:

Did you find what you were looking for?, click the ‘No’ button.

You’ll then be presented with the contact methods available to you. Select your preferred method and the next available Customer Service Agent will be happy to help.