Help Homepage

General

How long does it take to verify my account?

It can take Ignition anywhere from 24-48 hours...

What if I've forgotten my registered email?

That’s perfectly alright! All you need to do is to pull up the...

Why do I receive a security alert when using your site?

Ignition utilizes SSL encryption to ensure the security and privacy of our website...

Is Ignition Casino secure?

Absolutely! Ignition Casino prioritizes and is always diligent about the website’s security.

How do I close my account?

Should you decide to close your account, please refer...

How can I retrieve my forgotten password?

Use these five simple steps to retrieve your Ignition password...

How do I update my profile?

Follow these simple instructions to update your Ignition profile...

How do I know my information is secure?

All of Ignition’s confidential information is safeguarded by SSL...

How do I verify my account?

Your account’s security is very important to us and, occasionally...

Why can't I sign in to my account?

Old information in your cache can occasionally prevent you from signing into your account.

Why can’t I view Ignition properly?

It’s possible that your cache is full, as it stores information while you browse...

How do I create an account?

To sign up for a Ignition account, all you need to do is click...

How do I change my password?

Follow these simple instructions to update your Ignition Casino password...

Financial

Do you report my winnings to government taxation authorities?

No, we consider it the client’s responsibility to determine...

Can I cancel my withdrawal after requesting it?

You can cancel a withdrawal from the Withdrawal page, which is accessible...

What is Verified by Visa?

Verified by Visa is a program run by Visa that adds an extra layer of security...

How do I make a deposit?

Please follow these easy steps to deposit funds to your account. It’s quick, safe and secure.

What will appear on my Credit Card statement?

Once you make a deposit, the billing descriptor will appear on the...

When will I receive my withdrawal?

Withdrawal requests can take up to 48 hours to process...

How do I request a withdrawal?

In order to request a withdrawal, just follow these three easy steps...

What happens if my information doesn’t validate?

If we are unable to validate your account details, you will likely have...

Why do you require my ID to make a deposit?

We take our clients’ financials and security seriously and need to ensure that...

Are there deposit fees?

Bitcoin deposits are completely free.

Are there withdrawal fees?

Withdrawals are currently free on Ignition Casino.

Are there withdrawal limits?

Yes, limits are based on the withdrawal method chosen. Please refer to the chart below.

What withdrawal methods are available to me?

Withdrawals are available by Bitcoin and Check by Courier.

Do I need to validate my information before I make a withdrawal?

As per the Credit Card Transaction Processing Agreement, you may be required...

What deposit methods are available to me?

Deposits can be made by Credit Card or Bitcoin

Are there deposit limits?

Yes, limits are based on the deposit method chosen. Please refer to the chart below...

Bonuses

How do I track my remaining rollover?

All information about bonuses and any rollover attached to them can be found...

What games can I play with my bonus?

To find out which games can be played with a bonus...

Why hasn’t my deposit bonus been issued yet?

It’s possible that you haven't redeemed the coupon required for the bonus...

Where can I find/claim a bonus?

Available bonuses can be found on the Bonus Page.

Do my bonuses expire?

Yes, bonuses expire. With certain bonuses, where the rollover...

Can I forfeit a bonus?

Bonuses are our way of thanking you for being a player...

What is rollover?

Rollover is the total handle you would need to meet in order to be able to cash out your bonus...

Casino

How can I play in practice mode in the casino?

You can use the Practice play option only when you’re not logged in to your player account.

How do progressive jackpots work?

All slots with progressive jackpots are connected through a specific network.

How can I redeem a casino bonus?

Bonuses can be sent via email or offered directly on the site.

How many times can I redeem a casino bonus?

A bonus is redeemable one time only unless otherwise stated...

What are casino bonuses?

Casino bonuses are bonus codes that are either sent to you by email...

What happens if I lose my connection during a casino game?

Not a problem. Should you get disconnected while playing a particular game...

How are casino game odds determined at Ignition?

We value and uphold fairness at Ignition, which is why our...

Poker

How do I start playing poker?

Our free Ignition Poker Software is easy to use and utilizes the same protection and encryption as most online banking systems.

Poker Download Requirements

The recommended minimum system requirements needed to use the free Ignition Poker Software to play poker...

Tournament Cancelation Policy

In the event that a tournament must be canceled, we make it a priority to compensate all players in the fairest way possible.

What are Game Limits and what do NL, PL and FX mean?

We offer three different game types for several games: No Limit, Pot Limit, and Fixed Limit.

What are the different poker hands and how do they rank?

The poker hands listed below are ranked from the Royal Flush (highest) to the High Card (lowest).

What are the rules for 7-Card Stud Hi/Lo?

The formats for regular Stud and Stud Hi/Lo are very similar, but the strategies for the Hi/Lo game are very different.

What are the rules for 7-card Stud?

7-Card Stud is one of the oldest poker games around and continues to be the game of choice for home tables around the world.

What are the rules for Omaha Hi/Lo?

Omaha Hi/Lo and regular Omaha are fairly similar, with one exception that makes for a big change in strategy.

What are the rules for Omaha?

The stakes are tied directly to the game type you select...

What are the rules for Texas Hold'em?

What are the rules for Texas Hold'em?

What are the rules of poker etiquette?

Poker has many unwritten rules of etiquette. Please read the following paragraphs carefully to ensure the best possible game experience for all players...

What does Hi/Lo mean?

Hi/Lo indicates that the pot is split between the highest-ranking hand and the lowest-ranking hand when a qualified low hand exists...

Bitcoin

What is Bitcoin?

Bitcoin is a distributed peer-to-peer digital currency.

How does Bitcoin work?

The Bitcoin network is held together by the blockchain.

What are the advantages of using Bitcoin on Ignition Casino?

Deposit and withdrawals are quicker, cheaper, more frequent, and guaranteed.

Is Bitcoin secure?

Bitcoin’s strong record for security and this has given it a reputation as an extremely safe technology.

How do I make a Bitcoin deposit?

To deposit funds to your account using Bitcoin there are five easy steps to follow.

When will my Bitcoin funds be available to play with?

It could take up to 15 minutes...

Are there deposit/withdrawal fees for using Bitcoin on Ignition Casino?

No fees are charged by Ignition Casino for Bitcoin withdrawals or deposits.

What are the Bitcoin deposit and withdrawal limits?

Check out the Bitcoin deposit and withdrawal limits here.

How do I request a withdrawal via Bitcoin?

If you would like to request a withdrawal, please follow these five easy steps.

Can I cancel a Bitcoin withdrawal after requesting it?

You can cancel a withdrawal request from the Withdrawal page...

What are the suggested Bitcoin wallets and exchanges?

Click Learn More to view which is best for you.

How can I turn Bitcoin into cash?

If you would like to exchange Bitcoin online, there are three options at your disposal.

Are there any transaction fees?

Bitcoin payments usually processed without any fees.