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Why hasn’t my deposit bonus been issued yet?
Don’t panic. There are legitimate reasons why your deposit bonus wasn't issued, and a couple of things you may have missed in the heat of the moment. Let’s check it out.
First stop, the ‘Rewards’ section in your profile. If you don’t see the bonus listed under ‘Active Bonuses’, then it hasn’t been successfully claimed. You can repeat the process to unlock it.
You already claimed a Match Bonus? It’s possible you haven’t deposited enough money to trigger the bonus. Click the bonus description to make sure you’ve deposited enough.
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