Technical Issues Playing Poker

When the Poker window freezes before or during gameplay, or if you find you’re unable to sit at a table then you are having technical issues. Apply the troubleshooting steps below to the device in use to have these technical issues resolved.

If you bought into a tournament and is unable to continue playing due to technical issues, please refrain from contacting customer support until the tournament completes as scheduled. 

WINDOWS 

1. Close the Poker client.

2. In the search field on the task bar, enter "%appdata%" and select that AppData file folder that pops up.

3. Locate the poker file ignitioncasino-eu-poker and delete it.

4. Reopen the Poker client and log back in.

MAC

1. Close the Poker client.
2. Open a Finder window, click ‘Go’, then ‘Go to Folder’.
3. Enter: ~/Library/Application Support, then click ‘Go’.
4. Locate the poker file ignitioncasino-eu-poker and delete it.
5. Reopen the Poker client and log back in.

Mobile

Simply remove the Poker Page quick link from your home screen and reinstall it.

RELATED TOPICS:

• Disconnection Protection
• How to Change DNS
• Tournament Cancellation Policy