In the event that a tournament must be canceled, Ignition Casino compensates every player fairly. Tournaments are automatically canceled when the majority of players at the table are disconnected and cannot re-connect within 5 minutes. Depending on where the tournament’s at when we canceled it, we’ll implement the following resolutions:
Tournament Refund
We will issue tournament refunds if a tournament has been canceled prior to starting OR if the tournament is canceled prior to one or more players being eliminated from the tournament.
In this case, all players registered for the tournament will have their buy-in and fees refunded (including re-buys and add-ons if applicable). All refunds are issued in the same method, which players have used to buy in. For example, if a player bought in with a Tournament Ticket then the ticket would be returned.
Cancelation with No Players in the Money
When no players are in the money and a tournament is canceled, all remaining players will be refunded their entry fee and the prize pool will be divided based on the formula below:
1. 50% of the prize pool is distributed evenly among all players remaining.
2. 50% of the prize pool is distributed proportionally based on chip count.
Cancelation with All Players in the Money
When all players are in the money, all remaining players will be refunded their entry fee and the prize pool will be divided based on the formula below:
1. Each player receives the minimum prize not yet awarded at the time of cancellation.
2. The remainder of the prize pool is distributed proportionally based on chip count.
One-on-One (Heads-Up) Sit-and-Go Tournaments
As the outcome of a heads-up tournament can be affected when one player stays connected while another does not, we reserve the right to perform a chip-count distribution should our site experience downtime that warrants the cancellation of any tournaments.
Guaranteed Tournaments
If a tournament with a guaranteed prize pool is canceled:
1. When players are NOT in the money, the payout will be based on the prize pool composed of buy-ins only.
2. When players are in the money, the payout will be based on the guaranteed amount if the buy-ins fail to comprise the guaranteed amount.
Jackpot Sit & Go Cancellation Policy
1. Cancelation for Jackpots with One Prize to be awarded.
If a Jackpot Sit & Go is cancelled and there is only one potential winner as per the prize pool multiplier table, the prize pool will be divided according to the following formula:
2. Cancelation for Jackpots with Three Prizes to be awarded.
If a Jackpot Sit & Go is cancelled and there are three potential winners as per the prize pool multiplier table, the prize pool will be divided according to the following formula:
Each player receives the smallest prize amount that is to be awarded. The balance of the prize pool is allocated proportionally based on chip count.
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